Find answers to our most frequently asked questions and how to contact our Member Support team.
If you have any questions or feedback at info@abellmoney.co.uk
This is the first port of call for help and support. Please ask using our natural language system.
Report a card lost or stolen - call us 24/7 : 0203 376 0855
You will need:
1. a proof of Identification for all directors,
2. proof of address such as utility bill and
3. Your business details including the registered address, contact details of your business and Companies House registration (For Limited Companies and Partnerships)
That will depend on whether you’re a sole trader or a registered company.
Yes you can but only on the Diamond Business Account
This is the limit of transactions on the Emerald Business account. To access more transactions, you will need to upgrade to a Sapphire or Diamond Account.
Yes there is. For Emerald Business Accounts, there is a limit of £15,000 and £50,000 for Sapphire Business Account while the Diamond Business Account has unlimited Incoming transactions.
Yes there is.
For Emerald Business Accounts, there is a limit of £15,000 and £50,000 for Sapphire Business Account while the Diamond Business Account has unlimited outgoing transactions.
No, we cannot provide loans yet because we do not have the Licence to do so. This will be added to our services later once we receive the approvals.
Yes, you can but only on the Diamond Business Account.
Yes, you can set up a Direct Debit on any Abell Money Business Account.
Yes, you can set up a Standing Order on any Abell Money Business Account.
Yes, you can set up a Scheduled Payment on your Abell Money Sapphire and Diamond Business Account.
Providing an account takes resources, whatever level of usage you make of it. We don’t think it’s fair to existing clients to add this to our central costs.
You need a bank account like you need an internet connection and a telephone for your important business, and you don’t expect them for free do you?
The charge of £5 for the entry level Emerald Business Account covers our costs.
Yes, there will be a charge of £35 for the Emerald Business Account, £25 for the Sapphire Business Account and £15 for the Diamond Account.
Yes you will be charged differently depending on your account type:
There will be a charge of £30 for the Emerald Business Account, £15 for the Sapphire Business Account and £10 for the Diamond Account.
Rarely, a transfer has to go through manual systems, and we will advise you before processing such a transaction, of any extra charges.
Yes, there will be a charge of £20 for the Emerald Business Account, £15 for the Sapphire Business Account and £10 for the Diamond Business Account.
Yes, this is one of the features of our business accounts.
Only a virtual card is provided on the Emerald business account, Upgrade if you would like a physical card too.
You can upgrade your account as follows:
1. Increase your monthly access charge to £10 (Sapphire Business Account) and you will be eligible for 2 virtual cards and 1 physical cards.
2. Increase your monthly access charge to £20 (Diamond Business Account) and you will be eligible for 5 virtual cards and 2 physical cards.
You can access your account via the following options:
1. An iOS/Android Mobile phone/PC/Tablet for the Mobile App and through the Abell Money website.
2. Cash withdrawal from an ATM machine on your Sapphire and Diamond Business Accounts
Yes; A daily limit of £300 for Sapphire Business Account and £500 for Diamond Business Account.
Yes but for:
1. The Sapphire Business Account, 2 Directors and 1 member of Staff can have access to the account.
2. The Diamond Business Account, 5 Directors and 5 members of Staff can have access to the account.
Yes we do, but only on our Sapphire and Diamond Accounts.
Yes; by giving us a call on 0203 376 0855 or by chatting with one of our team on the live web-chat.
Yes you can. Send us a mail on the following addresses:
In the UK and European Union we have two bank regimes. Full banks are licensed via the Prudential Regulation Authority.There is a second type of institution called e-money which is regulated by the Financial Conduct Authority
We are under the e-money regime.
For routine money activities like receiving funds/making payments, it makes no difference.
An e-money company cannot lend money to its customers. Neither can it pay them interest on their deposits. This is because customers funds are held segregated from general funds at all times
Banks hold all money deposited with them in general funds, and can (usually) lend it out to whomever they deem credit-worthy. However, If a customer does not repay a loan there is potential for the bank to run out of money.
In addition a bank can invest depositors money in a wide range of assets, and sometimes these go bad on them.
The FSCS is a lifeboat funded by all banks to reimburse depositors for up to £85,000 of their deposits should they have their money in a bank that shuts down insolvent.
An E-money institution cannot lend out depositors funds to third parties. In addition all the funds they receive are held in segregated ring-fenced accounts.
Accordingly if an E-money institution closes down insolvent, customers money is protected by the segregation as it is not held in the general funds of the e-money institution.
If an FSCS regulated firm ceases, depositors are guaranteed their funds back, up to £85,000, in a short period of time.
If a FCA regulated firm ceases, depositors are guaranteed, without limit, their funds back, but not in a specified period of time. As the e-money firm is technically being administered through the Liquidation processes there can be some delays before depositors receive their full balances.
There is also the remote possibility that if the general e-money institution recoverable assets fall short, that the Liquidator could pass some of his charges against Depositor funds.
Changes to the special regime for e-money institutions in 2022 mean that greater emphasis is now placed on the need to maintain services whilst an e-money provider is being closed down, and customer funds are paid out.
Account plans that scale with your business
Manage your finances in a way that works for you, whether it’s in the palm of your hand, or from your computer or mobile phone.
Manage your business with
multiple Ledger accounts
Download the app from play store or app store
Enter your company and shareholder information
Scan your ID, Take a selfie and upload any requested document
Join us and revolutionize the way you look after the money of your business by downloading the Abell Money app for iOS or Android.
NOTE: There is currently an issue at Companies House which is causing special characters (e.g. é, à) to be rejected.
Get StartedWhether you’re in a shop, on a website or in an app. It’s money, made modern.
Fast and easy alternative to cards and cash.
Privacy and security built in.
Accepted on millions of websites and apps.
Checkout is easier online with Apple Pay.
It’s ready and set.
Just go.
Do not hesitate to contact us if you have any questions, recommendations, special requests, or would like more information about our products and services. We appreciate your feedback and inquiries.
Find answers to our most frequently asked questions and how to contact our Member Support team.
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